Privacy & confidentiality

Your privacy comes first

Trust matters here, and we know many people who come to Elegance Transgender Clinic in Surat have worried about being seen, judged, or exposed. Privacy sits at the centre of how we work. Your story is yours, and we handle every detail with care.

For trans and gender diverse people, discretion is not an optional extra. It is part of safe care. Our systems, our spaces, and our day to day habits are built around keeping you protected.

What information we collect

We collect only what we need to care for you well. That usually means your contact details, your health history, and notes about the care you receive. We may also record your chosen name and pronouns, so every team member addresses you correctly.

What we typically keep on record:

• Your name, or initials, along with a private way to reach you
• Your medical and mental health history, where it relates to your care
• Notes from your visits, tests, or treatments
• Consent forms you have signed

We do not ask for details that serve no purpose for your health or safety. If anything is unclear, ask, and we will explain why we need it.

How we protect your information

Your records stay sealed and stored in secure systems that only trained staff can open. Access is limited to the people directly involved in your care.

In practice, that looks like this:

• Sealed records kept away from general view
• Password protected systems with restricted access
• Private consultation rooms where conversations stay between us
• Careful handling of paper notes, which are stored safely or destroyed when no longer needed

Your details do not circulate where others might see them. They stay shielded.

Discretion in our communication

Contacting you should never put you at risk. We use discreet messaging throughout. Our texts and calls do not reveal the nature of your visit, and we do not mention treatments in any public way.

Reminders and updates are kept plain and neutral. We ask how you prefer to be reached, whether by call, message, or email. If you share a home with others, tell us, and we will adjust so nothing arrives unexpectedly.

In public spaces we use only first names or initials, so your full identity stays protected even in the waiting area.

Photos and consent

Photos sometimes help us track your care or plan treatment. Because images are personal, we treat them with extra caution and take, store, or share them only with your written consent.

You stay in control. You might allow photos for your medical file but refuse any other use. We never share images for teaching, marketing, or anything else without a separate signed consent form. Change your mind later, and we will honour that.

Your rights and choices

Your information belongs to you. You can ask to see your records, request a copy, or correct anything that looks wrong. You can also ask us to limit how certain details are used.

You are always free to:

• View or request a copy of your own records
• Ask us to update or fix any detail
• Choose how and when we contact you
• Withdraw consent for photos or sharing at any time

Consent can change, so we check in rather than assume. If you are unsure about anything, reach out and we will walk you through your options. When you are ready, you can book a private consultation.

How to reach us about privacy

If you have questions, concerns, or requests about your privacy, we want to hear them. Speak with any team member during your visit, or contact our Surat team by phone or email. We respond honestly and respectfully.

If something ever goes wrong, we will tell you and act quickly to put it right. We want you to feel safe, seen, and in control of your own story at Elegance Transgender Clinic in Surat.